![]() Please submit a ticket with our Customer Service team here and we’d be more than happy to assist you with this! NZXT reassures the Kraken Z-3’s are covered by a 6-year warranty. NZXT will provide this at no charge to the customer. If you are currently experiencing this or similar issues and your motherboard is listed below, the quickest fix is with the NZXT Internal USB Hub. The NZXT teams apologize for any inconvenience caused and strive to provide the best products with the best customer service. A change to the Kraken Z-3 PCBA is in place for the series damping resistor, which will be implemented later this month in April 2020. NZXT’s validation team will be expanding the library of motherboards in order to catch compatibility problems like these early on. Intel-based motherboards are not exempt from the possibility of showing the same type of issue. Numerous AMD motherboards were tested internally and have found that this does not occur on every motherboard, even of the same model, hence why it was difficult to catch during product development. The USB signals from these motherboards, when connected to the Kraken Z-3s, result in a difference in the D+/D- voltage levels outside of the USB standard, causing the Kraken Z-3 to fail USB enumeration. The Product & Engineering teams have isolated the root cause to be an incompatibility between these AMD-based motherboards and the series damping resistors used in the NZXT product design. ![]() Currently, there is a USB compatibility issue that Kraken Z63 and Z73 customers are experiencing with select AMD Ryzen-based motherboards. I wanted to give you guys an update regarding an issue that we are aware of with our Kraken Z’s. ![]() My name is Lauren and I am the Customer Service Manager for NZXT. ![]()
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